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Foundations of Chiropractic Business and Team Management eCourse
Welcome
What to expect in this course (1:28)
MODULE 1: BUSINESS STRUCTURE & ORGANIZATION
RUN LIKE A FORTUNE 500 COMPANY (4:04)
THE FOUR DEPARTMENTS OF A CHIROPRACTIC BUSINESS (5:57)
MARKETING DEPARTMENT (3:29)
OPERATIONS DEPARTMENT (2:26)
SERVICE & SALES DEPARTMENT (3:00)
ACCOUNTING & FINANCE DEPARTMENT (3:17)
STAFF ROLES: THE RIGHT PEOPLE IN THE RIGHT POSITIONS (4:05)
STATISTICS: KNOW YOUR NUMBERS (14:43)
GOAL SETTING: WHERE DO YOU WANT TO GO? (9:36)
THE ALPHA OMEGA PLANNER (9:51)
HIRING SUPERSTARS (9:53)
SUMMARY & NEXT STEPS (1:30)
Test your learning
MODULE 2: MEETINGS TO EXCEL YOUR PRACTICE
MEETINGS OVERVIEW (1:34)
MEETING TYPES (2:33)
INDIVIDUAL MEETINGS (3:39)
WEEKLY MEETINGS (13:29)
QUARTERLY MEETINGS (6:17)
YEARLY MEETINGS (8:32)
SUMMARY & NEXT STEPS (1:11)
Test your learning
MODULE 3: STAFF TRAINING TO ESTABLISH & MAINTAIN YOUR PRACTICE
OVERVIEW (1:27)
THE POWER OF ROLE PLAYING & TRAINING SCHEDULE (3:23)
UNDERSTANDING CHIROPRACTIC (2:32)
OFFICE SERVICES & DOCTOR TECHNIQUES (2:06)
SERVICE ATTITUDE (2:07)
NEW PATIENT OPPORTUNITY PHONE LOG (8:12)
NEW PATIENT PHONE CALL SCRIPT (5:26)
EXISTING PATIENT PHONE CALL SCRIPT (7:28)
PHONE MASTERY (4:14)
APPOINTMENT TYPES (6:00)
BLOCK SCHEDULING (7:34)
OFFICE FORMS & TRAVEL CARDS (3:06)
DOCTOR CAPACITY & LIMITS (6:04)
CASE TYPES (5:53)
DAY ONE PROCESS (13:22)
DAY TWO PROCESS (16:10)
DAILY CA CHECKLIST (6:18)
MORNING HUDDLE ROLE PLAY (5:02)
PATIENT FLOW (4:41)
NO PATIENT LEFT BEHIND (4:36)
DIFFICULT PATIENT & CRISIS MANAGEMENT (4:50)
STAFF COMMUNICATION & REPORTING TO THE DOCTOR (3:44)
CHIROPRACTIC ORIENTATION (5:51)
OFFICE AMBIANCE (4:34)
SUMMARY & NEXT STEPS (1:12)
TEST YOUR LEARNING
MODULE 4: BEST PRACTICES OF A LEADER
OVERVIEW (2:24)
LEADER VS BOSSES: ARE YOU THE PROBLEM OR SOLUTION? (3:50)
THE MILLION DOLLAR MINDSET (2:21)
THE POWER OF RESTRAINT (4:53)
THE SUCCESS TRINITY (2:35)
THE SUCCESS TRINITY: PERSONAL LIFE BEST PRACTICES (6:23)
THE SUCCESS TRINITY: PROCESSES BEST PRACTICES (3:03)
THE SUCCESS TRINITY: PERSISTENCE BEST PRACTICES (4:40)
TEST YOUR LEARNING
SPECIAL BONUS CONTENT
BURNOUT PREVENTION (3:48)
ANNUAL PERFORMANCE REVIEW (2:45)
KEEPING FILES ON EMPLOYEES (2:06)
MONTHLY SUPPORT, LIVE CALLS & MEMBERSHIP (2:41)
TEST YOUR LEARNING
DOWNLOADS
NEW PATIENT PHONE CALL SCRIPT
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